FAQ - all there is to know
In questa sezione trovi tutte le informazioni utili e le risposte alle domande più frequenti per il tuo soggiorno all’Hotel Antares!
We are right in front of the beautiful Pinarella pinewood, just cross it (40 meters) to get to the beach.
Is the city centre far away?
The centre of Pinarella is 10 minutes on foot, but within 100 metres from the Hotel Antares you can find all the following services: mini-market, newsagent, tobacconist, bazaar, clothes and beachwear shops, hairdresser, piadina kiosk, ice-cream parlour, games room, etc.
Which is the nearest bus stop?
There is a bus stop of the urban bus line only 50 meters from Hotel Antares. You can easily reach the nearby resorts such as Cervia and Milano Marittima or even the thermal baths of Cervia.
Our cuisine is organized to satisfy any food needs of our customers. Please make arrangements with the Reception at least for the meals of the day of arrival, while for the following ones the Sala Staff will always be at your disposal.
Regarding celiac disease, we would like to specify that we do not have a separate kitchen for gluten-free preparations, however we take great care to avoid any possible contamination.
What are the meal times?
Breakfast is served from 7:30 a.m. until 10:00 a.m.; lunch from 12:30 a.m. until 1:30 p.m. and dinner from 7:30 p.m. until 8:30 p.m.
Absolutely not! We have a lot of services for small children: camp beds with custom-made spring mattresses, side rails, highchairs and lifts for meals at the restaurant.
Can you prepare meals for our baby?
Without any problem, we can prepare vegetable broths, vegetable purées, minced meat and fish and so on, always on your instructions. We do not have packaged products such as, for example, flours for creams and baby food. You can bring them yourself and we will use the products of your choice.
What if I need to heat the milk?
You can heat the milk at the bar until midnight, but there is a microwave oven available 24 hours a day. There is a minibar in your room for storage.
Is there a baby sitting service?
Yes, upon request.
Those who have already been our guests know that safety and cleanliness have always been our flagship, however given the current situation we have adopted new procedures that we will put in place this summer:
📱 Online check-in: We provide you with the possibility to check-in directly from your smartphone (Whatsapp; Mail; Messenger etc.)
🤚 Hygienizing Gel: There will be several stations with alcohol-based gel in the common areas
🧹 Disinfection and sanitation: We have intensified our sanitation by equipping ourselves with all the tools and procedures to ensure the safety of our guests.
🍽 Restaurant Service: we are fortunate to have two rooms and we will use them at the same time to respect the safety distances. We won't be doing several shifts for meals. Anyone who wants can also have their own takeaway meal.
⌚ Flexible Cancellation: you can cancel your reservation up to 7 days before the arrival date.
📚 Staff training: all our staff are trained on the procedures to be adopted to guarantee the safety of our guests and will be equipped with the individual protection devices that will be required.
🛏 In the room: you will find a free safety kit, total disinfection on arrival and departure of guests.
We remain available for any question via message, email and telephone!
What do you mean the parking is sold out?
The Hotel Antares has about 25 indoor parking spaces. Cars must be parked on our indication in the most suitable place according to the size of the car. Since the spaces are quite narrow, we are always available to carry out the entrance and parking manoeuvres on your behalf, if requested.
The two parking spaces closest to the entrance are only available by reservation at a cost of 8 € per day. We suggest, if interested, to reserve them at the same time of booking the room.
Alternatively, parking spaces are available for a fee in front of the Hotel or free of charge a few hundred meters away.
Do you accept small animals?
At the Hotel Antares small/medium sized pets are welcome, upon agreement, respecting small rules of common sense: possibility to enter with you in the room, in the terrace and in the lobby, but not to pass near the buffet or areas where there are food.
It is not allowed to pass through the restaurant, breakfast room and swimming pool.
It is possible to request special towels in order to protect fabrics or furniture in the room.
Please keep your small dog on a leash.
A supplement of 5 € per day is required.
Location:
How far is the Hotel Antares from the sea?We are right in front of the beautiful Pinarella pinewood, just cross it (40 meters) to get to the beach.
Is the city centre far away?
The centre of Pinarella is 10 minutes on foot, but within 100 metres from the Hotel Antares you can find all the following services: mini-market, newsagent, tobacconist, bazaar, clothes and beachwear shops, hairdresser, piadina kiosk, ice-cream parlour, games room, etc.
Which is the nearest bus stop?
There is a bus stop of the urban bus line only 50 meters from Hotel Antares. You can easily reach the nearby resorts such as Cervia and Milano Marittima or even the thermal baths of Cervia.
Restaurant:
How are you organized for people with celiac disease, intolerances or different dietary needs?Our cuisine is organized to satisfy any food needs of our customers. Please make arrangements with the Reception at least for the meals of the day of arrival, while for the following ones the Sala Staff will always be at your disposal.
Regarding celiac disease, we would like to specify that we do not have a separate kitchen for gluten-free preparations, however we take great care to avoid any possible contamination.
What are the meal times?
Breakfast is served from 7:30 a.m. until 10:00 a.m.; lunch from 12:30 a.m. until 1:30 p.m. and dinner from 7:30 p.m. until 8:30 p.m.
Children:
We have a small child, do we have to bring the cot from home?Absolutely not! We have a lot of services for small children: camp beds with custom-made spring mattresses, side rails, highchairs and lifts for meals at the restaurant.
Can you prepare meals for our baby?
Without any problem, we can prepare vegetable broths, vegetable purées, minced meat and fish and so on, always on your instructions. We do not have packaged products such as, for example, flours for creams and baby food. You can bring them yourself and we will use the products of your choice.
What if I need to heat the milk?
You can heat the milk at the bar until midnight, but there is a microwave oven available 24 hours a day. There is a minibar in your room for storage.
Is there a baby sitting service?
Yes, upon request.
Services:
Will there be special measures to prevent COVID-19 infection?Those who have already been our guests know that safety and cleanliness have always been our flagship, however given the current situation we have adopted new procedures that we will put in place this summer:
📱 Online check-in: We provide you with the possibility to check-in directly from your smartphone (Whatsapp; Mail; Messenger etc.)
🤚 Hygienizing Gel: There will be several stations with alcohol-based gel in the common areas
🧹 Disinfection and sanitation: We have intensified our sanitation by equipping ourselves with all the tools and procedures to ensure the safety of our guests.
🍽 Restaurant Service: we are fortunate to have two rooms and we will use them at the same time to respect the safety distances. We won't be doing several shifts for meals. Anyone who wants can also have their own takeaway meal.
⌚ Flexible Cancellation: you can cancel your reservation up to 7 days before the arrival date.
📚 Staff training: all our staff are trained on the procedures to be adopted to guarantee the safety of our guests and will be equipped with the individual protection devices that will be required.
🛏 In the room: you will find a free safety kit, total disinfection on arrival and departure of guests.
We remain available for any question via message, email and telephone!
What do you mean the parking is sold out?
The Hotel Antares has about 25 indoor parking spaces. Cars must be parked on our indication in the most suitable place according to the size of the car. Since the spaces are quite narrow, we are always available to carry out the entrance and parking manoeuvres on your behalf, if requested.
The two parking spaces closest to the entrance are only available by reservation at a cost of 8 € per day. We suggest, if interested, to reserve them at the same time of booking the room.
Alternatively, parking spaces are available for a fee in front of the Hotel or free of charge a few hundred meters away.
Do you accept small animals?
At the Hotel Antares small/medium sized pets are welcome, upon agreement, respecting small rules of common sense: possibility to enter with you in the room, in the terrace and in the lobby, but not to pass near the buffet or areas where there are food.
It is not allowed to pass through the restaurant, breakfast room and swimming pool.
It is possible to request special towels in order to protect fabrics or furniture in the room.
Please keep your small dog on a leash.
A supplement of 5 € per day is required.
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